Delivered customer support via email, live chat, and phone in a fast-paced environment. Resolved account, platform, and service issues using strong problem-solving skills. Managed 180–350 weekly tasks while maintaining accuracy and professionalism. Handled administrative work including document processing and record management. Collaborated with Admissions, Finance, Academic, and Compliance teams. Provided step-by-step technical support and platform troubleshooting. Maintained accuracy in handling student records and documentation. Ensured customer satisfaction through efficient resolution and escalation handling.

Managed high volumes of inbound customer calls. Conducted identity verification and account authentication before providing assistance. Assisted prospective and existing students with general enquiries. Provided information regarding courses, enrolments, and student services. Warm transferred calls to appropriate departments based on customer needs. Maintained professionalism while ensuring a positive customer experience. Accurately documented customer interactions and enquiries.

Conducted online English lessons for students and professionals from various countries. Customized lessons according to student proficiency levels and learning goals. Assisted learners in improving conversational, business, and professional English skills. Developed strong communication, patience, and interpersonal skills while working remotely.

Conducted outbound cold-calling campaigns on behalf of an insurance company based in Burbank, California. Qualified prospective clients and identified customer needs. Explained insurance offerings and generated interest from potential customers. Performed warm transfers to licensed insurance agents located in California. Maintained call records and adhered to campaign procedures and compliance requirements. Consistently demonstrated confidence, professionalism, and effective communication skills.

Delivered exceptional customer service in a fast-paced hospitality environment. Took food and beverage orders and ensured timely service delivery. Assisted with guest reservations and front-desk reception duties when required. Addressed guest concerns professionally and ensured customer satisfaction. Coordinated with kitchen and service teams to maintain smooth operations.